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EZ-Band FAQs

  • Do I Have to Wear My EZ-Band When I Am In The Water Park?

    No, you don’t have to wear it while inside the water park, but it will make buying food and drinks easier since you can load money onto your band. You will need to wear it to gain admittance into the park.

  • Is It OK To Wear My EZ- Band in the Water?

    Yes, the bands are intended for you to wear at all times and while they will absorb water, they will dry quickly. Water does not damage the bands.

  • What Happens If I Lose My Band?

    If you lose your band, you will need to go to Season Pass Processing to replace it. The replacement fee is $10 each time, but any stored value you have on your band will automatically transfer to your new band. Since your picture is displayed each time you use your band (whether you are entering the park or purchasing a drink with it), the risk of someone else using your stored value is very low.

  • How Do I Know What Benefits I Have or How Much Money Is On My Band?

    You can check your benefits or balance any time on a mobile device or computer, simply go to the My Pass Lookup page and enter the code printed on the inside of your band, on the back of the EZ logo. If you have difficulty reading the number, simply hold it under a bright light or in bright sunlight.  Benefits are like coupons that are loaded onto your band when you process your season pass. It is up to you, to use your coupon.

  • If I purchased a Season Dining Plan, Do I Use My EZ Band To Redeem Those As Well?

    Yes, this option has been added to your EZ- Band. If you purchased a Season Dining Plan, you will scan your band to redeem your meal at the register of designated food locations.

  • How Do I Add Money To My Band?

    You can add money to your band from any mobile device or computer with a credit card or at the park wherever you see an EZ sticker by using a credit card or cash. To load money, follow the same steps as you would to check your benefits or balance and once you enter the website, just click ADD Money.  You can add money in increments of $5.

  • What Happens If I Still Have a Balance on My Band At The End of the Season?

    Any monies loaded on your band during the 2023 season will automatically roll over to your 2024 season pass. EZ-Band funds expire after 24 months of inactivity.  Like gift cards, there are no refunds available once you have loaded money on your band but the balance can be transferred to another family member’s season pass. If you have questions or concerns about this, please don’t hesitate to contact guest relations.

  • How Do I Know Which Band Belongs to Which Person?

    Each band is assigned to a specific person with a photo and name. The pass holder’s picture will display every time you use your band. It is important that each person wears their own band.  Inside there is a place to write the pass holder’s name.  Fabric pens are available in season pass processing for this purpose or you can do this at home. Fabric pens should be used so that the name will not come off when the band gets wet (sharpies will not work). You can also go online to the My Pass Lookup page and type in the number on the back of EZ logo on the band to see who that band belongs to.

  • Are All the Benefits I Receive Loaded On My Band When I Receive it or Will Some Be Added Later?

    No, not all benefits are loaded on the band when you receive it, some may be added throughout the season. The best way to ensure you take advantage of all your benefits is to go online to the My Pass Lookup page. Please check back periodically for new offers.

  • Can I Use the EZ-Band to Purchase Admission Tickets?

    You cannot use the EZ-Band to purchase admission tickets.

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